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Why Join?

​Your store doesn’t have a retention problem. It has a consistency problem. Without a CX strategy, you're forfeiting revenue, loosing top talent and chasing CSI scores.


We fix that—live, every week. This isn’t a webinar. It’s a movement.

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WHAT'S INCLUDED

Already a Member?

Ready to Turn Every Guest Into a $150,000 Lifetime Customer?

Align every role—from porters to sales—with your brand promise
Create consistent, memorable experiences that drive real revenue
Keep customers coming back for life

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Join the NOW Experience Membership and give your entire team the weekly training they need to:Elevate CSI scores

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It’s plug-and-play. It’s proven. And it’s non-negotiable.

Choose Your Non-Negotiable Path​​

Core Membership

$1,500/month â€‹

Where Standards Become Non-Negotiable

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  • Weekly LIVE CX Live Training with Katie Mares​

  • Team Alignment & Accountability Tools

  • Interactive Challenges & Scorecards

  • Experience Strategy Development​

  • Access to Supportive Dealer Community

 

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Perfect for: Businesses and individuals building their foundation of accountability, alignment, and excellence.

VIP Membership

$2,500/month 

Where Execution Becomes Non-Negotiable

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Everything in Core, PLUS:

  • 2 Bonus Trainings/Month (CX Execution + Leadership Mindset)

  • Access to the Full CX Strategy Vault

  • Quarterly Planning & Performance Review with Katie

  • Personalized Feedback Access

  • 2 tickets to the NOW Summit
     

Perfect for: Companies and leaders scaling CX, developing CX leaders, and driving culture change across multiple locations.

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