From startups to 1B +, Danelle Delgado transforms them all. CEO of Life Intended and Engage Health, this Multiprenuer, SuperMentor, known as the “millionaire maker”, guides the masses to build multi million dollar businesses online and off and scales the systems that help companies and entrepreneurs win big. One the most sought after female speakers, corporate trainers on marketing, sales, online business strategy, communication and personal development in the world.

From boardrooms to global stages, Katie Mares helps brands turn transactions into unforgettable experiences. A brand experience expert, TED Talk speaker, and best-selling author, Katie is known for turning insights into action and inspiring teams to lead with heart. With a proven track record across automotive, retail, and hospitality, she’s helped brands like Volvo, Honda, and Celebrity Cruises elevate CX, ignite loyalty, and create lasting emotional connection. Her programs don’t just shift mindsets; they spark movements. From frontlines to executives, Katie empowers brands to design experiences that resonate deeply and deliver measurable results.

From runways to RFID, Samuel Ingalls transforms the way we travel. Samuel has pioneered global tech standards for passenger systems, baggage tracking, and free airport WiFi. He was the first to introduce complimentary WiFi at a major airport, igniting a worldwide shift from fee-based access to guest-first connectivity. A Smithsonian Laureate and innovation lead with ACI and IATA, Samuel guides airports and startups in building the future of travel—defining the technologies that will shape tomorrow’s passenger journey, from smarter systems to smoother skies. He also co-leads major innovation task forces around private wireless and baggage systems, helping over 170 airports optimize how people move through terminals. As a commercial multi-engine pilot, Samuel brings a uniquely holistic perspective—one grounded not just in strategy, but in firsthand experience of the skies, the airspace, and the full operational ecosystem of aviation.

A trusted voice in automotive innovation, Ross is known for turning smart tech into real results for dealers. With over 12 years of experience spanning sales, business development, and strategic partnerships, Ross has helped scale growth and drive transformation in both startup and enterprise environments. As Vice President of Automotive at Podium, he leads go-to-market strategy and partnerships across the sector—connecting technology with tangible impact for OEMs, dealers, and tech partners alike. Known for his collaborative leadership, deep industry insight, and results-first mindset, Ross brings a sharp, human-centered perspective to the future of automotive communication.

From Disney magic to MGM scale, Randy Dearborn designs guest experiences that wow at every turn. A trailblazer in hospitality and digital media, he’s shaped seamless, tech-powered journeys for brands like Marriott, Disney, and MGM—spanning 42,000 rooms, 350 restaurants, and 450 retail outlets. At MGM, he built the industry’s largest digital network, connecting 200,000+ smart devices across 30+ resorts, casinos, and venues to deliver one unforgettable experience. His work reimagined the guest journey—not just inside a single property, but across an entire ecosystem—ensuring travelers experienced consistency, delight, and intuitive service from booking to check-out. Known for staying ahead of the curve, Randy has led teams through decades of transformation, championing innovation that blends entertainment, technology, and elevated human connection.

From legacy to leadership, Tracey Fields transforms dealership culture from the inside out. As Chief Experience Officer for Premier Automotive, Tracey oversees 38+ rooftops across 12 manufacturers: leading initiatives in facility design, online reputation, and employee engagement. A bold CX leader and founder of Premier Women in Leadership, she champions mentorship, culture, and transformation at scale. At the NOW Summit, Tracey will moderate our Day One capstone panel on applying bold, outside-industry innovation to the automotive world.

From charter cockpits to cutting-edge care, Ben Walton designs flight paths that save lives. Founder of Summit Aviation and now leading aviation operations for TransMedics, the world’s first organ transplant airline, Ben is a seasoned aviator and entrepreneur with over 25 years in business aviation. He’s flown missions for wildlife research, the U.S. Forest Service, and corporate clients. But his true passion lies in building purpose-driven flight experiences that serve people at their most critical moments. As a flight instructor, leader, and innovator, Ben has trained thousands of pilots and built Summit into a nationally recognized brand known for precision, care, and service. Now partnering with TransMedics, Ben’s work redefines what’s possible in aviation—from luxury to life-saving. At the NOW Summit, he’ll share what it takes to deliver experiences that are mission-critical, deeply human, and built to go the distance.

From the cockpit to the kitchen, Jim Gallen builds five-star teams that deliver Michelin-level hospitality. A decorated U.S. Air Force veteran and the youngest B-52 Defensive Aerial Gunner instructor in his wing, Jim discovered early on that his true calling was leadership. After ten years of military service and graduating first in his Noncommissioned Officer class, he transitioned into hospitality—combining his culinary training with a relentless commitment to excellence. Over the past 40 years, Jim has transformed underperforming restaurants into award-winning destinations by creating cultures of accountability, care, and what he calls positive conflict—a powerful philosophy that uncovers operational challenges and resolves them with both heart and precision. Today, he leads the food and beverage team at the #1 ranked hotel and restaurant in Paradise Valley, Arizona. In a world where Michelin—the tire company—created the global gold standard for dining to encourage people to travel well, Jim lives out that same principle: crafting guest experiences so memorable, people return not just for the food, but for how they feel. At the NOW Summit, he’ll share the systems and cultural principles behind Michelin-worthy service—proving that every customer touchpoint can be a standard-setting moment.

Master of bold transformation and high-stakes clarity, and a lifelong entrepreneur and former President of RE/MAX, Amy has spent decades building and leading through disruption—coaching teams, scaling enterprise, and navigating complex transitions with unshakable focus. Amy doesn’t just manage change; she commands it. From launching a real estate startup on the eve of a housing crash to steering a global brand through tectonic industry shifts, she has thrived in moments most would avoid. Her superpower? Helping high performers take The Irreversible Step—the bold, non-negotiable decision that unlocks their next level. Amy works with ambitious leaders and driven professionals who are standing on the edge of something bigger but feel stuck in hesitation, fear, or self- doubt. Whether you’re walking away from a career that no longer fits or redefining what success means on your terms, Amy knows how to guide you across that threshold—with grit, clarity, and soul-deep strategy. She’s taken that step herself—more than once. Walking away from what looked perfect on paper to honor what was real in her soul. It’s what makes her work so resonant. She knows the cost of staying misaligned, and the courage it takes to leave behind what no longer fits. At the heart of Amy’s work is a singular mission: to liberate potential. She believes success isn’t found—it’s built—and that the most powerful transformations happen when we stop circling our next move and commit fully. Through coaching, speaking, and soon, her forthcoming book The Irreversible Step, Amy is building a movement of brave decision-makers who are ready to step into purpose, alignment, and unshakable self-trust. This is the work of a lifetime. And Amy is the guide who helps you walk through it—powerfully, purposefully, and without retreat. Not just to change your life, but to transform it into something unmistakably yours.

Recognized as a leading retailer with three Chrysler 5 Star Awards, the Toyota President’s Award, and the Elite of Lexus Award, Bill Camastro has proven that what looks impossible—being personally accessible to every guest, empowering employees with trust, and sustaining award-winning performance year after year—is actually the product of consistency, process, and heart. As our closing keynote, Bill will share stories that reveal the surprising approaches behind his success and inspire you to operationalize care into a repeatable playbook—equipping you to take everything you’ve learned at the Summit and apply it with clarity, conviction, and consistency.

Where complexity meets purpose, Alison Rank helps you turn insight into breakthrough. With 20+ years across automotive, aviation, hospitality, and retail, she’s known for aligning culture, technology, and customer touch points to deliver experiences people trust, love, and return to. From global conferences to purpose-driven programs, Alison creates transformative solutions that move people, and elevate the way they live, work, and experience the world around them. She’s led hundreds of individuals and teams out of roles they’ve simply survived—and into the purpose-driven work and lives they once only dreamed about. As MC of the NOW Summit, Alison brings energy, clarity, and connective tissue to the stage—having partnered with all of our expert speakers to deliver on bold visions that shift culture and spark transformation.